Frequently Asked Questions

What does oversized fit mean?

An oversized fit has a roomier silhouette than a regular-fit T-shirt. Check each product’s fit information before choosing your size.

How do I choose my size?

Compare the product’s size information with a T-shirt you already like wearing. If you need measurements before ordering, email an2231548@gmail.com with the product name and size you are considering.

Which payment methods can I use?

The payment options available for your order are shown at checkout.

Where can I find delivery information?

Review the shipping information shown during checkout. For a delivery query, contact us with your order number and delivery postcode.

Can I change or cancel an order?

Email us as soon as possible with your order number and requested change. We will check the order’s status; sending a request does not guarantee a change or cancellation.

What if my item arrives damaged or incorrect?

Contact an2231548@gmail.com with your order number, a description of the issue and clear photos of the item and packaging so we can review it.

Still need help?

Contact VELQENS. Please never send payment card details or passwords.